Guidistan (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://guidistan.site or engage our Android game development services.Please read this Privacy Policy carefully. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Contact us through our website contact forms
- Request quotes or consultations
- Engage our services
- Subscribe to our newsletter
- Participate in surveys or feedback requests
- Create an account on our client portal
This information may include:
- Full name
- Email address
- Phone number
- Company name and position
- Mailing address
- Project requirements and specifications
- Payment information
- Communication preferences
1.2 Technical Information
When you visit our website, we automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Cookies and similar tracking technologies
1.3 Project-Related Information
During the course of providing our services, we may collect:
- Game concepts and design documents
- Brand guidelines and assets
- Target audience information
- Marketing strategies
- Business plans and objectives
- Technical specifications and requirements
1.4 Communication Records
We maintain records of all communications between us and our clients, including:
- Email correspondence
- Meeting notes and recordings
- Chat logs and support tickets
- Phone call records
- Project feedback and approvals
2. How We Use Your Information
2.1 Service Delivery
We use your information to:
- Provide requested game development services
- Communicate about project progress and updates
- Process payments and maintain billing records
- Deliver technical support and customer service
- Fulfill contractual obligations
2.2 Business Operations
Your information helps us:
- Improve our services and website functionality
- Conduct market research and analysis
- Develop new services and features
- Manage client relationships
- Comply with legal and regulatory requirements
2.3 Marketing and Communications
With your consent, we may use your information to:
- Send newsletters and service updates
- Provide information about new services
- Invite participation in surveys or feedback requests
- Share relevant industry insights and trends
- Promote our services through case studies (with permission)
2.4 Legal and Security Purposes
We may use your information to:
- Protect our rights and interests
- Investigate and prevent fraud
- Comply with legal obligations
- Enforce our terms and conditions
- Resolve disputes and legal claims
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing
- Email marketing services
- Cloud storage and backup
- Analytics and performance monitoring
- Customer support tools
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity as part of the transaction.
3.3 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Investigate potential violations of our terms
- Prevent or investigate fraud or security issues
3.4 Consent-Based Sharing
We may share your information with your explicit consent for specific purposes, such as:
- Featuring your project in our portfolio
- Including testimonials in marketing materials
- Participating in industry case studies
- Collaborating with partner organizations
3.5 What We Do Not Share
We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure server infrastructure and hosting
- Regular security audits and assessments
- Access controls and authentication systems
- Employee training on data protection
- Incident response procedures
4.2 Data Breach Response
In the event of a data breach that may compromise your personal information, we will:
- Investigate the incident promptly
- Take immediate steps to contain the breach
- Notify affected individuals within 72 hours when feasible
- Report to relevant authorities as required by law
- Implement additional security measures to prevent recurrence
4.3 Limitations
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
5.1 Retention Periods
We retain your personal information for as long as necessary to:
- Provide ongoing services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
5.2 Specific Retention Guidelines
- Client project data: Retained for 7 years after project completion
- Financial records: Retained for 7 years for tax and audit purposes
- Marketing communications: Retained until you unsubscribe
- Website analytics: Retained for 2 years
- Support communications: Retained for 3 years
5.3 Data Deletion
When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.
6. Your Rights and Choices
6.1 Access Rights
You have the right to:
- Request access to your personal information
- Obtain copies of data we hold about you
- Receive information about how we use your data
- Request correction of inaccurate information
6.2 Control Over Your Information
You may:
- Update your contact information and preferences
- Opt out of marketing communications
- Request deletion of your personal information
- Object to certain uses of your data
- Request data portability where applicable
6.3 Communication Preferences
You can manage your communication preferences by:
- Using unsubscribe links in our emails
- Contacting us directly at support@guidistan.site
- Updating preferences in your client portal account
- Requesting removal from specific communication lists
6.4 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Our website uses the following types of cookies:Essential Cookies: Required for basic website functionality Analytics Cookies: Help us understand how visitors use our website Functional Cookies: Remember your preferences and settings Marketing Cookies: Used to deliver relevant advertisements
7.2 Cookie Management
You can control cookies through your browser settings:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Receive notifications when cookies are set
7.3 Third-Party Analytics
We use Google Analytics and similar services to understand website usage. These services may collect information about your online activities across different websites.
7.4 Do Not Track
Our website does not currently respond to “Do Not Track” browser signals, but you can control tracking through your browser and privacy settings.
8. International Data Transfers
8.1 Cross-Border Transfers
As we serve clients globally, your information may be transferred to and processed in countries other than your own, including Pakistan where our primary operations are located.
8.2 Transfer Safeguards
When transferring data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Binding corporate rules
- Consent where required
8.3 Data Protection Standards
We maintain equivalent data protection standards regardless of where your information is processed.
9. Children’s Privacy
9.1 Age Restrictions
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
9.2 Parental Consent
If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information promptly.
9.3 Educational Projects
When developing educational games for children, we work with clients to ensure compliance with applicable children’s privacy laws.
10. Third-Party Links and Services
10.1 External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
10.2 Third-Party Integrations
We may integrate third-party services into our games and applications. These integrations are subject to the respective third parties’ privacy policies.
10.3 Social Media
Our website may include social media features. Your interactions with these features are governed by the privacy policies of the respective social media companies.
11. Business Client Privacy
11.1 B2B Relationships
When dealing with business clients, we may process personal information of employees, contractors, and representatives.
11.2 Data Processing Agreements
For clients subject to GDPR or similar regulations, we enter into appropriate data processing agreements.
11.3 Client Responsibilities
Business clients are responsible for ensuring they have appropriate consent and legal basis for sharing personal information with us.
12. Updates to This Privacy Policy
12.1 Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
12.2 Notification of Changes
We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Updating the “Last Updated” date at the top of this policy
12.3 Continued Use
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
13. Regional Privacy Rights
13.1 European Union (GDPR)
If you are located in the EU, you have additional rights under the General Data Protection Regulation, including:
- Right to be forgotten
- Right to data portability
- Right to object to processing
- Right to restrict processing
13.2 California (CCPA)
California residents have rights under the California Consumer Privacy Act, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination
13.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate or serve clients.
14. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection Officer:Email:privacy@guidistan.site
Subject Line: Privacy Inquiry – [Your Name]
Response Time: Within 5 business days
15. Complaints and Disputes
15.1 Internal Complaints
If you have concerns about our privacy practices, please contact us first so we can attempt to resolve the issue.
15.2 Regulatory Complaints
You have the right to file complaints with relevant data protection authorities in your jurisdiction.
15.3 Dispute Resolution
We are committed to resolving privacy disputes through good faith negotiations and appropriate dispute resolution mechanisms.
16. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: Primary Contact: Email: support@guidistan.site Website: https://guidistan.site Privacy-Specific Inquiries: Email: privacy@guidistan.site Mailing Address: Guidistan C-Block, Gulberg Town Lahore, Pakistan Response Time: We aim to respond to all privacy inquiries within 5 business days.
17. Definitions
Personal Information: Any information that can be used to identify you directly or indirectly. Processing: Any operation performed on personal information, including collection, storage, use, and disclosure. Data Controller: The entity that determines the purposes and means of processing personal information. Data Processor: The entity that processes personal information on behalf of the data controller. Consent: Freely given, specific, informed agreement to the processing of personal information.
18. Compliance and Certifications
18.1 Industry Standards
We strive to comply with recognized privacy and security standards, including:
- ISO 27001 (Information Security Management)
- SOC 2 (Security, Availability, and Confidentiality)
- NIST Privacy Framework
18.2 Regular Audits
We conduct regular privacy audits and assessments to ensure ongoing compliance with this policy and applicable laws.
18.3 Staff Training
Our employees receive regular training on privacy and data protection requirements.
19. Effective Date and Acknowledgment
This Privacy Policy is effective as of July 20, 2025. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to our privacy practices as described herein. Company Information: Guidistan Android Game Development Services C-Block, Gulberg Town, Lahore, Pakistan Email: support@guidistan.site Website: https://guidistan.site